--- title: Terms & Conditions description: Explore Helpland's Terms & Conditions for expert guidance on property, eviction law, and rent arrears in the UK. image: https://helpland.co.uk/hubfs/Contact%20Helpland.jpg --- [Skip to content](https://helpland.co.uk/terms-and-conditions#main-content) [![Helpland tenant eviction specialists](https://helpland.co.uk/hs-fs/hubfs/Refreshed%20Brand/Logo/Helpland_Logo_600x200_BoldText_Trans.png?width=160&height=53&name=Helpland_Logo_600x200_BoldText_Trans.png "Helpland tenant eviction specialists")](https://helpland.co.uk/) - [Evictions for Landlords](https://helpland.co.uk/property-tenant-evictions) - Housing Act Tenancies - [Section 8 Notice](https://helpland.co.uk/tenant-eviction/section-8) - [Section 8 Court Proceedings](https://helpland.co.uk/tenant-eviction/section-8-court-proceedings) - [Notice of Intent](https://helpland.co.uk/tenant-eviction/notice-of-intent) - [14-Day Abandonment Notice](https://helpland.co.uk/tenant-eviction/14-day-abandonment-notice) - [High Court Sheriff](https://helpland.co.uk/tenant-eviction/high-court-sheriff) - [County Court Bailiff](https://helpland.co.uk/tenant-eviction/county-court-bailiff) - [Commercial Evictions](https://helpland.co.uk/tenant-eviction/commercial-evictions) - [Traveller Evictions](https://helpland.co.uk/tenant-eviction/traveller-evictions) - Non-House Act Tenancies - [Notice To Quit](https://helpland.co.uk/tenant-eviction/notice-to-quit) - [Notice To Quit Court Proceedings](https://helpland.co.uk/tenant-eviction/notice-to-quit-court-proceedings) - [Letter Of Forfeiture](https://helpland.co.uk/tenant-eviction/letter-of-forfeiture) - [Letter Of Forfeiture Proceedings](https://helpland.co.uk/tenant-eviction/letter-of-forfeiture-proceedings) - [About Us](https://helpland.co.uk/about) - [Blog](https://helpland.co.uk/the-landlords-ledger) - [Contact Us](https://helpland.co.uk/contact) - [Call 020 3835 4446](tel:+442038354446) # Our Terms & Conditions *Last updated: November 2026* **About us** – These terms apply to services provided by Helpland Ltd (company number 07338711), registered office 137 Watling Street, Radlett, Hertfordshire, WD7 7NQ ("Helpland", "we", "us", "our"). Helpland is not a firm of solicitors and is not regulated by the Solicitors Regulation Authority. We do not ourselves conduct litigation or appear as advocates in court. Where legal work requires a solicitor or other authorised person, we instruct a suitably qualified solicitor, law firm or advocate from our panel on your behalf. **Our agreement** – A binding agreement is formed when we confirm your instruction in writing (for example by email). These terms, together with the written quote or confirmation for your matter, form our agreement. If anything we tell you conflicts with these terms, we will confirm the position in writing. Nothing in these terms affects your statutory rights, including any rights you have as a consumer. **Notices** – We will prepare and serve the notice you instruct us to serve, such as a Section 8 notice (Form 3A) for properties in England, a notice under the Renting Homes (Wales) Act 2016 for properties in Wales, or a notice to quit where the occupier does not have an assured tenancy. Section 21 notices can no longer be served in England. We prepare notices using the information you give us, so please make sure it is accurate and complete, including rent arrears figures, tenancy dates and deposit details. If you would like us to review your papers and advise on which notice or grounds to use, please ask; this may carry an additional fee, which we will confirm before starting. We serve notices by first class post and recorded delivery unless agreed otherwise. Personal service by a process server carries an additional fee. **Deposits and compliance** – You are responsible for your compliance as a landlord. In England, an unprotected deposit, or prescribed information that was not served, can prevent the court ordering possession on most grounds until it is put right. Please tell us about any deposit, licensing, safety or repair issues before notice is served, because they can lead to defences, counterclaims or delay. **Court proceedings** – If instructed, we will arrange for a solicitor or law firm from our panel to prepare and issue your possession claim in the county court, prepare witness statements (additional fees may apply) and arrange for you to be represented at the first hearing. Our fixed fee covers one court attendance. If the court adjourns the hearing and further attendances are needed, we will confirm the additional fee before proceeding. A travel disbursement may apply depending on the court's location. Where possession is ordered on a mandatory ground, the court usually orders possession within 14 days, or up to six weeks in cases of exceptional hardship. The court may order the tenant to contribute towards your legal costs, but this is unlikely to cover everything you have paid. **Information sharing with lawyers** – By instructing us, you authorise us to instruct lawyers on your behalf and to share information, correspondence and evidence about your case with them, and you authorise them to share information with us. Lawyers we instruct may charge you separately, and we will tell you in advance if they do. **Rent arrears** – Where your claim includes rent arrears, we will need the tenancy agreement and a full rent schedule. **Defended claims** – Our fixed-fee services cover undefended cases. If the tenant files a defence or counterclaim, further work will only continue once fees are agreed with you in advance. We may recommend that an external law firm takes the matter over, in which case we will pass the papers to them with your consent and they will agree their fees with you directly. **Fees and payment** – Our fees are as stated in our quote or confirmation. We accept payment by debit card, credit card and bank transfer. We do not accept cash. **Your right to cancel** – If you are a consumer and you instruct us online, by phone or by email, you have the right to cancel within 14 days of our confirmation, without giving a reason. If you ask us to start work within that period and then cancel, you will pay a proportionate amount for the work done up to the time you tell us you are cancelling, including any court fees or third-party costs already incurred. To cancel, email us at info@helpland.co.uk or call 020 3835 4446. Outside the cancellation period, you can end our instructions at any time, and you will pay for work done and costs incurred up to that point. **Reasonable contact** – To keep our fees fixed, we ask that contact is kept to a reasonable level. If contact becomes excessive, we will tell you before any additional fee is charged. **Our responsibility to you** – We will carry out our services with reasonable care and skill. We are not responsible for losses caused by incorrect or incomplete information you give us. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited or excluded by law. **Complaints** – We are committed to a high-quality service. If you are unhappy, please tell us as soon as possible in writing to info@helpland.co.uk. We will acknowledge your complaint and aim to respond in full within 28 days. If we cannot resolve your complaint, we will tell you whether we are prepared to use an alternative dispute resolution provider. Complaints about a solicitor or law firm we instruct can be raised with that firm, and then with the Legal Ombudsman. Raising a complaint does not affect your legal rights. **Your information** – We use your personal information in line with our [Privacy Policy](https://helpland.co.uk/privacy-policy). **General** – The information on our website is general information and not legal advice. We may update these terms from time to time; the version in force when you instruct us applies to your matter. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. ## Get 'The Ledger' Newsletter   ''The Ledger' newsletter is an essential resource for landlords and agents, offering expert insights into the complex and ever-changing legal landscape of property management. Our focus on landlord-tenant dynamics, real experiences, and best practice advice is designed to empower our clients, not just with knowledge, but with strategies for making their properties more profitable and successful. ## Sign up for free now. [![Helpland Logo](https://helpland.co.uk/hs-fs/hubfs/Refreshed%20Brand/Logo/Helpland_Logo_600x200_BoldText_Trans.png?width=250&height=83&name=Helpland_Logo_600x200_BoldText_Trans.png "Helpland Logo")](https://helpland.co.uk) **Reg Office:** 137 Watling Street, Radlett, Hertfordshire, WD7 7NQ Company No. 07338711 | VAT Reg No. 103 006291 ©2026 Helpland Ltd. [Follow us on Facebook](https://facebook.com/helplanduk) [Follow us on LinkedIn](https://www.linkedin.com/company/helpland/) [Follow us on Twitter](https://twitter.com/helplandUK) #### Helpland - [Evictions for Landlords](https://helpland.co.uk/property-tenant-evictions) - [About Us](https://helpland.co.uk/about) - [Contact Us](https://helpland.co.uk/contact) #### Resources - [Blog](https://helpland.co.uk/the-landlords-ledger) - [Terms & Conditions](https://helpland.co.uk/terms-and-conditions) - [Privacy Policy](https://helpland.co.uk/privacy-policy) #### Contact Phone [020 3835 4446](tel:+442038354446) Email [info@helpland.co.uk](mailto:info@helpland.co.uk) Address [Citibase Watford](https://maps.app.goo.gl/Tftdba8aEkdUsXwK9)[42-44 Clarendon Rd Watford WD17 1JJ](https://maps.app.goo.gl/Tftdba8aEkdUsXwK9) ```json { "@context" : "https://schema.org", "@id" : "https://helpland.co.uk/#organization", "@type" : "Organization", "email" : "info@helpland.co.uk", "founder" : { "@type" : "Person", "jobTitle" : "Managing Director", "name" : "Lee Daniels" }, "foundingDate" : "2010", "legalName" : "Helpland Ltd", "logo" : "https://143332599.fs1.hubspotusercontent-eu1.net/hubfs/143332599/Refreshed%20Brand/Logo/Helpland_Logo_600x200_BoldText_Trans.png", "name" : "Helpland", "sameAs" : [ "https://www.linkedin.com/company/helpland/", "https://facebook.com/helplanduk", "https://twitter.com/helplandUK" ], "telephone" : "+44 20 3835 4446", "url" : "https://helpland.co.uk/", "vatID" : "GB103006291" } ``` ```json { "@context" : "https://schema.org", "@id" : "https://helpland.co.uk/#business", "@type" : "ProfessionalService", "address" : { "@type" : "PostalAddress", "addressCountry" : "GB", "addressLocality" : "Watford", "postalCode" : "WD17 1JJ", "streetAddress" : "Citibase Watford, 42-44 Clarendon Road" }, "areaServed" : [ { "@type" : "AdministrativeArea", "name" : "England" }, { "@type" : "AdministrativeArea", "name" : "Wales" } ], "description" : "Fixed-fee tenant eviction specialists for landlords and letting agents in England: Section 8 notices, possession claims, County Court bailiff and High Court enforcement, notices to quit and commercial evictions. 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